Customer Help
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Common shipping queries answered
Orders and Shipping
Orders typically ship within 2-4 business days. During busy periods, it may take up to 5-8 business days. As I handle all packing and shipping myself, your patience is appreciated!
- Free shipping within Europe on orders over €30
- Free international shipping (outside Europe) on orders over €60
- European Orders: 1-2 weeks
- International Orders: 4-6+ weeks
You can change your shipping adress in your account.
Where available, you will receive a track & trace link once your order has been shipped. This depends on the shipping method and destination.
Your stationery subscription ships four times a year at the end of March, June, September, and December. Subscription orders will only be shipped after payment confirmation.
I ship to many countries. If your country isn’t listed at checkout, please contact me for more information.
For international customers, including those from the UK, VAT and custom fees may apply and are the customer’s responsibility.Accordion Content
If you need to swap an item
Returns and Exchanges
No, I do not accept returns, exchanges, or cancellations. All sales are final.
If you have any issues with your order, please reach out by filling in the contact form on my contact page. I’m committed to making sure you’re happy and will help resolve any concerns.
I’m so sorry if this happens. Please fill in the contact form on my contact page and describe the issue in as much detail as possible. This helps me resolve it for you as quickly as possible.
Please let me know as soon as possible by filling in the contact form.
Please fill in the contact form and I’ll get back to you as soon as possible.
You subscribe once and receive exclusive stationery every 3 months. Each shipment is sent at the end of March, June, September, and December and contains unique designs made especially for that release.
Yes, you can cancel anytime by contacting me or cancel it in your account. Your subscription will remain active until the end of your current billing cycle.
Common payment queries answered
Payment methodes
I offer several secure payment methods to make your shopping experience easy and flexible. You can pay with iDEAL (Netherlands), Klarna (pay later or in installments for eligible customers), PayPal, or major credit cards.
For subscriptions, the first payment is made immediately at checkout. Depending on your payment method, recurring payments are handled as follows: iDEAL and Klarna switch to SEPA Direct Debit for future payments, while credit card payments continue directly on your card.
SEPA payments usually take up to 10 business days to process. Your order will be shipped once the payment has been confirmed.
You’ll be billed automatically every 3 months. Payments are collected before each shipping cycle (March, June, September, and December).
Common queries answered
Frequently asked Questions
Each box is a curated stationery mail filled with exclusive illustrations, delivered straight to your mailbox. It includes a notebook, notepad, sticker sheet, postcards, and a personal note. Every release features new limited designs you won’t find anywhere else.
No, all sales are final. I do not accept returns, exchanges, or cancellations.
Please fill in the contact form and I’ll get back to you as soon as possible.
Yes, international shipping is available. Delivery times vary depending on the destination.
Customs fees may apply for international orders and are the customer’s responsibility.
Orders typically ship within 2-4 business days. During busy periods, it may take up to 5-8 business days. As I handle all packing and shipping myself, your patience is appreciated!
Delivery within Europe usually takes 3–10 business days after shipping. International orders take around 4–6+ weeks.
The quarterly stationery box is shipped four times a year at the end of March, June, September, and December.
Yes, you can update your address before your order is shipped by contacting me.
If your order arrives damaged, please fill in the contact form on my contact page and describe the issue clearly so I can help you.
Last chance and sale items won’t be restocked. Grab your favorites while they last!
Restocks are not guaranteed.